Contact
Reach the humans and AI monitors behind grabgifts for tailored recommendations, contribution tips, or support.
Our routing assistant tags every message with context from previous changelog notes, sourcing audits, and reader surveys so the right editor sees it immediately. Include as much detail as you can—we respond faster when we know who you're shopping for, what changed, or which account needs help.
The AI triage layer never replaces a human reply; it simply prioritizes the queue, drafts a checklist of likely follow-up questions, and flags anything that needs legal review before we hit send. Expect a person to close the loop every time.
Prefer to email us directly? Reach hello@grabgifts.net for gifting help, tips@grabgifts.net for submissions, support@grabgifts.net for account questions, or press@grabgifts.net for media requests.
How we triage your note
- AI-assisted intake categorizes the topic, surfaces past conversations, and highlights any urgent compliance flags so the right human jumps in.
- Gift recommendation requests go straight to the editorial desk. You’ll receive an automated confirmation within a few minutes and a tailored shortlist within the timeframe you selected.
- Product tips and partnerships are logged into our sourcing tracker. The same AI that monitors retailer feeds checks for duplicates before an editor reviews imagery, samples, or launch timing.
- Support tickets trigger an audit of the data we store, a record in our compliance log, and a status update once the request is resolved.
Office hours & response times
Editors monitor the inbox Monday through Friday, 9 a.m.–6 p.m. Eastern Time. Outside those hours, automation keeps watch for urgent account or compliance issues and nudges the on-call editor when something looks critical. Weekend requests are reviewed during the next morning’s stand-up, and partners can escalate emergencies through Slack or your assigned account contact.
Need a media kit?
Journalists can request high-resolution imagery, quotes, and product credits by emailing press@grabgifts.net. Include your deadline and angle so we can prep the right materials. Our asset index uses AI to suggest supporting photos and data tables, but a human editor assembles the final kit. If you’re looking for affiliate program details, note the region and traffic sources you plan to feature.